Return Policy

Returns Happen
Not to worry; we comprehend. Because of this, nearly every* product at United By Jaxx Outdoors has a 30-day return policy. You should be aware of the following if you are filing a return:


Most United By with a 30-day warranty from the date of purchase. It is possible to return the item for a refund or exchange if any problems occur during that time. Items must be returned in their original condition and must have been purchased from (unwashed and unworn with tags, and in their original packaging). A portion of the purchase price in the form of store credit may be refunded for returned used goods.

We do our best to completely process returns within 7-10 business days of the date they arrive at our facility. During high traffic periods, it can take up to 14 business days for a return to be processed.

Returns made within the 60-day time limit will have a credit applied to the original payment method.  Returns made past the 60-day limit are not eligible for return.

The easiest way to exchange your new, unused item is to initiate a return and place a new order through our website. This will allow you to get your new item quickly and avoid the risk of it selling out. You will receive a full refund for your item once we receive the return.